PADLYX
Privacy Policy — Effective Date: 6 June 2025 • padlyx.com
1. Introduction
Welcome to PADLYX (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit padlyx.com and purchase products from us.
We operate in Australia and comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information you provide
- Name, email address, phone number, and billing/shipping address when placing an order
- Account login credentials if you create an account
- Payment information (processed securely via Shopify Payments — we do not store full card details)
- Communications you send us via email, contact forms, or customer support
- Product reviews or feedback you submit
2.2 Information collected automatically
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and clickstream data
- Device identifiers and cookie data
- Purchase history and browsing behaviour on our site
2.3 Information from third parties
- Shopify, our e-commerce platform, may share order and account data with us
- Payment processors may share transaction confirmation details
- Social media platforms if you interact with our ads or log in via social accounts
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders, including shipping and delivery
- Sending order confirmations, invoices, and shipping notifications
- Providing customer support and responding to enquiries
- Sending marketing and promotional communications (only with your consent)
- Improving our website, products, and services
- Detecting and preventing fraud or other illegal activity
- Complying with legal obligations
- Analysing trends and user behaviour to enhance the shopping experience
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on padlyx.com. We use the following types of cookies:
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Essential cookies — Required for the website to function (e.g., shopping cart, login sessions)
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Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics)
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Marketing cookies — Used to deliver relevant ads and track campaign performance
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Preference cookies — Remember your settings and preferences
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
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Shopify — our e-commerce platform to operate our online store (Shopify Privacy Policy)
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Payment processors (e.g., Shopify Payments, PayPal) to process transactions
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Shipping providers (e.g., Australia Post, couriers) to deliver your orders
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Email service providers to send transactional and marketing emails
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Analytics providers (e.g., Google Analytics) to help us understand website usage
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Legal authorities when required by law, court order, or to protect our rights
6. International Data Transfers
As we use Shopify (headquartered in Canada) and other cloud-based services, your personal data may be transferred to and stored on servers outside Australia. We take reasonable steps to ensure that any overseas recipients handle your data in accordance with the Australian Privacy Principles.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:
- Order records: retained for 7 years for tax and accounting purposes
- Account information: retained while your account is active and for a reasonable period after closure
- Marketing data: retained until you unsubscribe or request deletion
8. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information. Our website uses SSL/TLS encryption (HTTPS) and Shopify’s secure infrastructure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9. Your Privacy Rights
Under the Australian Privacy Act 1988, you have the right to:
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Access — Request a copy of the personal information we hold about you
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Correction — Request that we correct inaccurate or outdated information
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Opt-out — Unsubscribe from marketing communications at any time
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Deletion — Request deletion of your personal information (subject to legal obligations)
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Complaint — Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at admin@padlyx.com. We will respond within 30 days.
10. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Contacting us at admin@padlyx.com
Please note that even if you opt out of marketing communications, you will still receive transactional emails related to your orders.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at admin@padlyx.com and we will promptly delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
