PADLYX
Shipping Policy — Effective Date: 6 June 2026 • padlyx.com
We want your PADLYX mouse pad to reach you as quickly as possible. Please read our shipping policy below to understand how we process and deliver your orders within Australia.
1. Where We Ship
We currently ship to all states and territories within Australia, including:
- New South Wales (NSW)
- Victoria (VIC)
- Queensland (QLD)
- Western Australia (WA)
- South Australia (SA)
- Tasmania (TAS)
- Australian Capital Territory (ACT)
- Northern Territory (NT)
We do not currently ship internationally. If you are outside Australia and interested in our products, please contact us at admin@padlyx.com.
2. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding Australian public holidays.
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an email confirmation once your order has been dispatched, including a tracking number
- During peak periods (e.g., sales events, holiday seasons), processing times may be slightly longer
3. Shipping Methods and Delivery Times
We offer the following shipping options at checkout:
| Shipping Method |
Estimated Delivery Time |
Cost |
| Standard Shipping |
3–7 business days |
Calculated at checkout |
| Express Shipping |
1–3 business days |
Calculated at checkout |
| Free Standard Shipping |
3–7 business days |
Free on orders over $50 AUD |
Delivery times are estimates only and are not guaranteed. Remote or regional areas (e.g., parts of NT, WA, and TAS) may experience longer delivery times.
4. Shipping Costs
Shipping costs are calculated based on your delivery address, package weight, and chosen shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
-
Free standard shipping is available on all orders over $50 AUD
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item)
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
- Tracking information may take up to 24 hours to update after dispatch
- You can track your order directly through the carrier’s website using your tracking number
- If you did not receive a tracking email, please check your spam folder or contact us at admin@padlyx.com
6. Delivery Attempts and Safe Drop
Our carriers will attempt to deliver your parcel to the address provided at checkout.
- If no one is available to receive the parcel, the carrier may leave it in a safe location, leave a card with collection instructions, or attempt redelivery
- It is your responsibility to collect the parcel within the timeframe specified by the carrier
- Parcels not collected within the specified time may be returned to us, in which case you may be charged for re-delivery
- Please ensure your delivery address is correct before placing your order — we are unable to redirect parcels once dispatched
7. PO Boxes and Parcel Lockers
We can ship to PO Boxes and Australia Post Parcel Lockers for standard shipping orders. Express shipping may not be available to PO Boxes depending on the carrier. Please ensure you enter your full and correct PO Box or Parcel Locker address at checkout.
8. Lost or Delayed Parcels
While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control, including carrier delays, weather events, or high demand periods.
- If your order has not arrived within 10 business days of the estimated delivery date, please contact us at admin@padlyx.com
- We will lodge an investigation with the carrier on your behalf
- If a parcel is confirmed lost by the carrier, we will arrange a replacement or full refund
Please note that PADLYX is not responsible for delays caused by the carrier once the parcel has been dispatched.
9. Incorrect Address
It is your responsibility to provide an accurate and complete delivery address at checkout. PADLYX is not liable for parcels delivered to an incorrect address provided by the customer.
- If you notice an error in your address after placing your order, contact us immediately at admin@padlyx.com
- We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed
- If a parcel is returned to us due to an incorrect address, you may be charged for re-delivery
10. Damaged Parcels on Arrival
If your parcel arrives visibly damaged, please:
- Take photos of the damaged packaging and item before opening or discarding anything
- Contact us within 7 days of delivery at admin@padlyx.com with your order number and photos
We will work with you to arrange a replacement or refund as quickly as possible. Please refer to our Refund & Returns Policy for more details.
11. Contact Us
If you have any questions about shipping, please get in touch with us:
We aim to respond to all enquiries within 2–3 business days.
